Returns and Refunds Policy

Last Updated June 11, 2023

Thank you for shopping at Highdelics (“we,” “us,” or “our”). This Returns and Refunds Policy (“Policy”) applies to the website https://highdelicsshop.com (“Website”) and governs the return and refund of products purchased from our Website. By making a purchase, you agree to the terms outlined in this Policy.

Returns

1.1 Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in the same condition as when received.
  • You must initiate the return process within 2 calendar days from the date of delivery.
  • Proof of purchase, such as an order number or receipt, must be provided.

1.2 Non-Returnable Items

Any item that does not meet the conditions for eligibility as outlined in 1.1

1.3 Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at [email address] to notify us of your intention to return the product.
  • Pack the product securely in its original packaging, including all accessories and documentation.
  • Ship the product back to us using a trackable shipping method.
  • Provide us with the tracking number and any relevant shipping details.

1.4 Return Shipping Costs

Unless the return is due to an error on our part or a defective product, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned product.

Refunds

2.1 Refund Process

Once we receive the returned product and verify that it meets the eligibility criteria, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase, unless otherwise specified.

2.2 Non-Refundable Items

The following items are non-refundable:

  • Shipping charges and handling fees.
  • Gift wrapping or other additional services.
  • Any product that is not in its original condition or is damaged due to customer misuse or negligence.

2.3 Refund Timing

Please allow 3 business days from the time we receive the returned product for us to process the refund. The exact timing of the refund may vary depending on your financial institution.

Exchanges

We currently do not offer direct exchanges for returned products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired product on our Website. analytics. These service providers are only authorized to use your information as necessary to provide the requested services.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and provide a replacement or issue a refund, depending on your preference and product availability. processes, or governmental requests. providers are only authorized to use your information as necessary to provide the requested services.

Contact Us

If you have any questions, concerns, or requests regarding our Returns and Refunds Policy, please contact us at:

Highdelics Email: support@highdelicsshop.com

Please allow up to 5 business days for us to respond to your inquiries.


This Returns and Refunds Policy is effective as of June 11, 2023, and supersedes all previous versions.

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